General terms and conditions.
These terms and conditions set out the rights and obligations which exist between the tour operator and the customer. The ‘General terms and conditions for package tours’ below have been drawn up under the package Travel regulations.
The terms and conditions apply to package tours. That the tour must comprise at least two of the following elements: transport, accommodation and/or other tourist service viewed as an essential component of the package. The combination shall further be arranged, sold or marketed in advance at an all-in price and last more than 24 hours or include one night’s accommodation. The terms and conditions apply to all package tours which come under the Package Tours Act and regulations. The terms and conditions regulate the relationship between the tour operator and the customer.
Bookings and payments
Terms and conditions for bookings, payment of deposit and final payment are agreed with the operator. All bookings are binding once deposit or full payment has been made.
Deposit must be paid at time of booking. The remaining amount becomes due 30 days prior to departure unless otherwise agreed in writing. Payment in part or whole is an acceptance of these terms and conditions.
Scope of the booking
The booking covers the services agreed between the operator and the customer. These services are described individually for each tour. In assessing what has been agreed, account should be taken of the travel document issued, with importance being attached to the promises made in the tour operator’s offer, and what the customer can realistically expect in relation to the specified material. Supplements for single rooms are also specified individually for each tour. If the booking should deviate from the programme or include additional services, this must be confirmed in writing.
Information for customers
The tour operator is obliged to make the customer aware of the rights and obligations which exist between the tour operator and the customer. This is done by means of the present terms and conditions, with which the customer must familiarise himself. In particular, the tour operator must make the customer aware that he is responsible for ensuring that he has a valid passport, any visas required, the necessary vaccinations and any insurance required. The tour operator must make clear that he has the right to change the price in certain cases; see the section on changes to prices, services, etc.
Packages and Tours
All tours are offered on condition that places are available in the desired period and are subject to confirmed availability
Cancellation penalty charges
In accordance with our terms and conditions, the customer may cancel the tour prior to departure in accordance with the following rules:
In the case of cancellation more than 30 days prior to departure, The deposit or in the case of deposit not having been paid, 10% of offer price will be forfeited to the operator.
In the case of cancellation between 30 and 15 days prior to departure, a 30% penalty charge will be applied.
In the case of cancellation between 14 and 4 days prior to departure, the operator may charge 50% of the price.
In the case of cancellation within 3 days of departure, or if the customer does not turn up for the departure, or lacks the required papers to participate in the tour, the operator may charge the full price of the tour.
If one or more of a party cancel and the price of the tour was based on two or more persons, the operator will apply the penalty to the cancellation and not to the whole group.
Changes to prices, services, etc.
The operator reserves the right to change prices as a result of new or increased taxes and charges, changes in exchange rates, or equivalent circumstances over which the operator has no control or could not have foreseen. Prices will not be changed within 20 days of departure. In the event of a price increase of more than 10% of the agreed price, the customer is entitled to cancel the agreement at no charge.
The customer’s obligations
The customer must pay the agreed amount by the date specified in the operator’s terms and conditions. The customer must not behave in such a way as to be a nuisance to fellow travellers. A person booking a tour for someone else must ensure that that person can manage on their own. If there is gross negligence of the specified obligations on the part of the customer, he oe she may be turned away or excluded from the remainder of the tour, without any entitlement to a refund from the operator. In the event of exclusion once the tour has begun, the customer must cover the costs of homeward travel himself. The customer may be liable to pay compensation if he/she deliberately or as a result of negligence inflicts a loss on the operator, including by failing to comply with the provisions set out above, distruction of property or equipment or causing physical harm to another person. The customer must ensure that he has the necessary papers for the tour (passport, visa, certificates, etc.), and takes out the insurance he requires (travel insurance and any cancellation cover, etc.). The customer also undertakes to settle any bills for extra charges incurred during the tour, e.g. minibar, telephone, etc. If these charges are not settled during the tour and are charged to us, we will be obliged to re-invoice the charges to the customer, subject to an additional fee of 50 Euro.
The operator’s right to cancel the tour
The operator may cancel a tour for the following reasons:
A If the number of bookings is not sufficient to operate the tour as set out under minimum required number on offer.
B In the event of circumstances over which we have no control and which could not be foreseen at the time the booking was taken, such as war or state of war, natural disaster, epidemic, industrial disputes and similar circumstances (force majeure) which make it difficult or inadvisable to operate the tour. The operator shall notify the customer of the cancellation as soon as possible. If a tour is cancelled, the customer is entitled to a full refund of the price of the tour. The customer cannot claim any compensation over and above this, unless he has incurred a loss as a result of the operator’s own error or oversight.
Complaints/time limit for complaints
Complaints in connection with accommodation, meals, etc. must be made immediately to the tour operator’s local representative or main office, otherwise the customer forfeits the right to complain. In addition, other complaints must be made within 1 month of returning home, unless there are special reasons for extending the time limit. (NB comments made on questionnaires submitted are not registered or considered as written complaints.)
As per the provisions of the package travel act, EuTravel operate a client account in which money paid cannot be released to theoperator until 24 hours after retuen from tour. In case of insolvency this money is protected and maybe returned to customer.
A person who is not a party to these terms shall not have any rights under or in connection with them.
These Terms and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
All rights reserved
EuTravel Ltd reserves the right to change prices, as well as misprints in text, images and links on our web pages and to make changes to the route of a tour which may arise as a result of unforeseen events. We also reserve the right to make changes to prices and terms and conditions and to misprints.